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Refund and Returns Policy

REFUND POLICY

All our clients are very important to us, that’s why PC Catalyst LTD. (“Company”), has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website https://www.pccatalyst.co.uk (“Website”). The terms “You,” “Your,” and “Yours” refer to the entity/ person/ organization using our Website. When this policy mentions “we”, “us,”, and “our” it refers to the Company and its subsidiaries or /and affiliates. The term “goods” refers to any product or item bought on our Website by You. This Refund Policy is governed by our Terms of Services. For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email at Ashley@pccatalyst.co.uk, phone at 07710811690 or other contacts provided below. Some of the goods can be returned within 14 days of delivery and are eligible for a refund. You have the right, without giving a reason, to return such goods, if it has not been used, damaged or their appearance has not substantially changed, that is, the appearance of the product or its packaging has been made only such alterations as were necessary to inspect the goods received. The right to withdraw from a distance contract within 14 days without giving a reason does not apply to legal persons (e.g. companies, entrepreneurs). See the Exceptions section below to learn more about which goods are not eligible for a refund. This Return Policy does not limit Your statutory rights to withdraw or rights You may have about incorrect, damaged or defective goods.

STANDARD RETURNS

Any goods that You wish to return must be in the original packaging and unopened, in a condition fit for resale. If the Goods to be returned do not meet these conditions, we will be unable to offer a refund and a partial refund might be offered. If the item is not subject to an Exception, you must place your refund request within 14 days of delivery of the item. Please contact our Support to begin the return and refund process, Support team will walk you through the process and help you. Please return the goods to us by sending them to the address: PC Catalyst LTD., 07710811690, 80 Allestree Street, Alvaston, DE24 8TU, Derbyshire, United Kingdom. You must exercise the return right responsibly and return the product in the original neat packaging, as well as return all complete parts of the product. You are responsible for the complete set of the returned goods. If the goods are not complete, we won’t be able to accept the returned goods and issue a refund. Depending on your financial institution, refunds can take up to 30 days to be credited to your original payment method. In all cases, we have the right to suspend the refund until the goods are received back and inspected. If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund. Once a return has been acknowledged and accepted, the cost of the return of the item is covered by the customer/client. PC Catalyst LTD. will cover the cost of postage if the item is broken/defective and within the return period in which case the item will be sent back to the supplier for testing. If the supplier confirms the item is broken/defective a full refund will be issued.

RETURN EXCEPTIONS

Your right to return quality goods purchased in the online store does not apply to:

  • Discounted items can not be returned.
  • Goods that have been unpacked after delivery, such as packaged video or audio recordings or packaged software that have been unpacked after delivery.
  • Goods that have been personalized for your buyer.
  • Graphics cards that have been opened.

DEFECTIVE GOODS

In certain cases, such as defective, damaged or wrong goods, you may be required to provide evidence of the issue, such as a photo or video, or to return the item to receive a refund. You must contact our company at info@pccatalyst.co.uk within 14 days upon purchase and provide detailed information, such as:

  • Proof of purchase
  • Order number
  • VAT invoice number
  • Product name
  • Information about the defect, failure or missing part of the item
  • Defect evidence (e.g. a photo or video of the item, a photo of the defective area (if it is possible to take a photo), a photo of the packaging, other).

When submitting a complaint, You must indicate how You wish the claim to be resolved:

  • To refund the money paid
  • To apply a discount to the goods, e.g. reduce the price of the goods accordingly
  • To supplement the incomplete goods with missing components

The goods must be returned in the original packaging (with instructions and/or warranty card if they were delivered with the product).

FURTHER INFORMATION

This Policy was created with the help of the Refund & Return Policy Generator from TermsHub and applies only to the refunds for the goods and services sold by our Company. Our Policy does not apply to the refunds for the goods and services offered by other companies or individuals.

Contact

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